A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
18,000 - 25,000 /నెల
Early Jobs
శివ నగర్, బెంగళూరు
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 1 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Job Responsibilities
Handle customer queries through voice calls, emails, and other communication channels as per process requirements.
Provide accurate information and assistance regarding customer concerns, service requests, and account-related queries.
Communicate effectively in English and Hindi to understand customer needs and provide appropriate resolutions.
Manage customer requests professionally while ensuring a positive customer experience.
Assist customers with troubleshooting, service-related issues, and process-specific queries.
Maintain accurate records of customer interactions, customer details, and case updates in the system.
Coordinate with internal teams to resolve complex customer issues within the defined turnaround time.
Follow standard operating procedures, quality guidelines, and communication protocols.
Ensure customer information is handled confidentially and in compliance with company policies.
Meet process expectations related to quality, productivity, customer satisfaction, and response time.
