Customer Support Executive

Job Description

Dinfoapp Service Pvt Ltd is hiring a Business Support Executive to manage client onboarding, WhatsApp Business API activation, client training, and customer support. The candidate will be responsible for ensuring smooth activation of services and resolving client queries on a day-to-day basis.

This role is suitable for candidates interested in SaaS, WhatsApp API, customer success, onboarding, and business support roles.

Key Responsibilities

• Handle new client onboarding and WhatsApp Business API activation

• Assist clients in Facebook Business Manager verification process

• Configure WhatsApp API accounts, message templates, chatbot basics, and campaigns

• Provide training and demo sessions to clients on system usage

• Resolve client queries via WhatsApp, email, and phone

• Coordinate with technical team for issue resolution

• Maintain client activation and support records

• Follow up with clients for renewals, recharge, and service updates

• Ensure customer satisfaction and smooth service operations

Required Skills

• Good communication skills (Hindi & English)

• Basic computer knowledge (Excel, Email, Google Sheets)

• Good customer handling skills

• Problem-solving attitude

• Basic technical understanding will be an advantage

• Ability to handle multiple clients and tasks

Preferred (Not Mandatory)

• Experience in Customer Support / Technical Support / SaaS Support

• Knowledge of WhatsApp Business API

• Knowledge of Facebook Business Manager

• Experience in SMS / Voice / Cloud Telephony / CRM tools

Education

• Any Graduate (BBA, BCA, B.Com, BA, MBA preferred)

• Freshers with good communication skills can also apply

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with Freshers.