Customer support Executive

Position: Senior Customer Support Executive

Location: HSR Layout, Bangalore

Salary: Up to ₹4LPA

Working Days: 6 Days + 1 Rotational Week Off

Experience: Minimum 1–3 Years

Industry: FinTech Experience Preferred

Roles & Responsibilities

1. Handle customer queries and provide timely and effective resolutions through calls and other support channels.

2. Manage customer escalations and ensure issues are resolved within defined TAT.

3. Assist customers with transaction-related queries, payment failures, refunds and account-related concerns.

4. Maintain accurate customer interaction records and update CRM/ticketing systems.

5. Coordinate with internal teams to resolve complex customer issues.

6. Ensure high customer satisfaction by following quality standards and company policies.

7. Prior FinTech industry experience is preferred.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 5 years of experience.