We are Hiring Multiple Open Positions!
Csos Corporate Solutions Private Limited is hiring for a Canada based project open positions:
Customer Support Executive
Provider Support Executive
Team Leader
Eligbility:-
Experience in gig economy or e-commerce industry(Amazon, Flipkart,Snapdeal, Urban Company, Meesho, Swiggy, Zomato, Uber, Ola, or Similar Platforms)
Candidate Must Have-
Excellent English Commnunication Skills,
Strong Customer Service mindset,
Prior experience in customer support, provider support and operations.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Graduate and 6 months - 1 year of experience. You will be responsible for resolving customer complaints, offering relevant information, Candidates must be open to a 6 days working week during the Night shift.
Immidate Joiners will be preferred.