Customer Support Executive

Job Title: Customer Support Executive – International Process

Location: Koramangala

Shift: Rotational shift

Department: Customer Service / BPO

Job Summary:

We are hiring a Customer Support Executive for an International Process. The ideal candidate must have excellent English communication skills, a neutral accent, and the ability to handle global customers professionally.

Key Responsibilities:

Handle international customer queries via voice, chat, or email.

Provide accurate information and resolve customer issues promptly.

Maintain a high level of customer satisfaction.

Record and update customer interactions in CRM systems.

Meet performance metrics such as quality, productivity, and CSAT.

Escalate complex issues to the relevant team.

Follow communication guidelines and company policies.

Required Qualifications:

Any graduate / fresher can apply.

Excellent spoken and written English (mandatory).

Neutral accent with clear pronunciation.

Strong listening and comprehension skills.

Basic computer knowledge (MS Office, typing skills).

Willing to work in rotational and night shifts.

Preferred Skills:

Experience in international voice process is a plus.

Good problem-solving ability.

Ability to handle pressure and meet targets.

Good typing speed for chat/email support roles.

Key Competencies:

Communication Skills

Customer Handling

Active Listening

Adaptability

Time Management

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.