Customer Support Executive

Responsibilities

• Please provide friendly, helpful, and informative customer service to all visitors, ensuring an outstanding experience.

• Please help customers in person, over the phone, via email, and through chat to address questions, resolve issues, and offer product recommendations.

• You can engage with customers proactively and suggestively to help their shopping experience and support sales.

• Maintain accurate records of customer interactions and follow up as necessary to ensure customer satisfaction.

• Collaborate with the team to ensure the timely resolution of complaints.

• Support store operations, including opening and closing of store operations, maintaining store conditions, visual merchandising, and conducting inventory checks.

• Monitor stock levels and report any shortages or stockouts to prevent missed sales opportunities.

• Represent the Company by ensuring that all customer service interactions comply with company standards and policies.

Qualifications

• Strong customer service skills and a positive attitude toward in-person interactions. Experience of at least 1 year is ideal and not more than 2 years.

• Quick-thinking with the ability to resolve issues efficiently.

• Effective communication skills, both verbal and written.

• Punctual, professional, and reliable.

• Empathetic and patient with customers, providing thoughtful and appropriate solutions.

• Ability to work collaboratively within a team environment.

• Previous experience in customer service or retail operations is preferred but not required

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 5 years of experience.