కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

We are looking for a CUSTOMER SUPPORT EXECUTIVE to join our team at BOOK BASE. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to EDUCATION. The role offers starting 15K+and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 Months to 1 Year atleast. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 week during the Day shift.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 6 years of experience.