కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Objectives of this role

• Providing accurate information about products or services and guiding customers in making informed decisions.

• Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.

• Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.

• Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.

• Escalating complex issues to higher authorities when necessary and following up on resolutions.

• Maintaining detailed and accurate records of customer interactions and inquiries.

Your tasks:

• Provide step-by-step guidance to customers to resolve issues or navigate products or services.

• Respond to customer inquiries through various communication channels, including phone, email and live chat.

• Address customer feedback and concerns with empathy and professionalism.

• Collaborate with cross-functional teams to ensure timely resolution of issues.

• Handle a high volume of customer contacts while maintaining quality service.

• Identify common customer issues and suggest improvements to enhance the customer experience.

• Keep accurate records of customer interactions using our customer support software.

• Contribute to the development of customer support materials and resources at the firm.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 3 years of experience.