Handle inbound customer calls professionally and courteously.
Resolve customer queries related to Ather products, services, charging, bookings, and after-sales support.
Provide accurate information and troubleshoot basic customer issues.
Escalate unresolved concerns to the appropriate team.
Maintain detailed records of customer interactions in the CRM system.
Achieve quality, productivity, and customer satisfaction (CSAT) targets.
Follow company policies, process guidelines, and compliance standards.