కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Description

We are looking for a Customer Support Executive to join our team Aquality. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Industry. The role offers a dynamic environment with opportunities for growth.

Key Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customer needs and help customers use specific features

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share with our Product, Sales and Marketing teams

Skills :

· Experience as a Customer Support Specialist or similar CS role

· Familiarity with our industry is a plus

· Experience using help desk software and remote support tools

· Excellent communication and problem-solving skills

· Multi-tasking abilities

· Patience when handling tough cases

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 3 years of experience.