Customer Support Executive

We are looking for a Customer Support Executive to join our team at Appet8. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Logistics. The role offers ₹17,000 - ₹20,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• 1. Resolve customer’s technical/service-related issues via phone, email, and CRM software.

  2. Provide guidance and training to new & existing customers on proper operation & usage of coffee/tea machines.

  3. Arrange and provide the necessary components for demos and installations

  4. Escalate and assign unresolved service tickets to technical engineers.

  5. Schedule preventive maintenance service (PMS) and quality maintenance service(QMS) visits for technical engineers to maintain high service standards.

  6. Track technician visits and ensure adherence to Service Level Agreements (SLAs).

  7. Maintain spare parts request records and coordinate with logistics team.

  8. Update service logs and machine history in CRM software.

  9. Prepare daily/weekly reports on complaints, machine downtime, PMS, QMS and resolutions.

  10. Ensure smooth communication between customers and the technical team.

  11. Staying updated with the product & service knowledge.

  12. Collaboration with the cross functional team for the smooth operations. 

   Candidate requirements

  ·         Bachelor’s degree/Diploma in Engineering, IT, or a related technical field.

  ·         0–1 years of experience in help desk, technical support, or customer service roles.

  ·         Proficiency in MS Office – Excel, PowerPoint, and MS Word.

  ·         Proficiency in English, Hindi & Kannada.

  ·         Strong problem-solving skills with a customer-first approach.

  ·         Ability to manage multiple tasks and meet service-level targets (SLAs/KPIs).

  ·         Good communication and coordination skills.

  Interest in the Food & Beverages industry is an added advantage.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.