కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

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Job Description – Customer Service Representative (Voice Process)

Department: Customer Services

Client: MDC2

Level: 13

Shift: Night Shift

CTC: ₹25,000

Markup: 18%

Role Overview:

We are looking for enthusiastic Customer Service Representatives to handle voice-based customer interactions. The role involves resolving customer queries, providing timely support, and ensuring a smooth customer experience.

Responsibilities:

• Handle inbound and outbound customer calls professionally.

• Resolve customer issues, queries, and requests with accuracy and clarity.

• Maintain detailed and accurate call records in the system.

• Ensure high levels of customer satisfaction during every interaction.

• Follow communication guidelines and adhere to process compliance.

• Collaborate with internal teams when required for issue resolution.

Eligibility Criteria:

• Excellent verbal communication skills (must).

• 0–6 months of experience (freshers preferred).

• Only 2025 graduates are eligible.

• Post-graduates are not eligible.

• Non-tech graduates only.

• Willing to work in night shifts.

Skills Required:

• Strong communication and interpersonal skills.

• Ability to multitask and manage time effectively.

• Customer-focused approach.

• Problem-solving skills with a positive attitude.

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Requirements

Requirements:

• Excellent verbal communication skills.

• 0–6 months of experience (freshers preferred).

• Must be a 2025 graduate.

• Post-graduation is not allowed.

• Non-tech graduates only.

• Ability to work in night shifts.

• Strong interpersonal and customer-handling skills.

• Basic computer knowledge and ability to maintain documentation.

• Positive attitude and willingness to learn.

Benefits

Benefits:

• Provident Fund (PF)

• Both-way cab facility provided

• Night shift allowance (as per company policy)

• Opportunity to work with a top MNC

• Growth and career development opportunities

• Supportive work environment

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.