కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Customer Support Executive – Voice Process

Location: Bangalore

Job Summary

We are hiring Customer Support Executives (Voice Process) who are passionate about delivering excellent customer service. Candidates should be fluent in English & Hindi or English & Telugu and be comfortable working in a 24x7 rotational shift environment.

Key Responsibilities

• Handle customer queries and provide support through inbound and outbound voice calls.

• Resolve customer complaints in a timely and professional manner.

• Provide accurate information regarding products, services, policies, and procedures.

• Maintain and update customer records in the system.

• Escalate complex issues to the concerned team whenever required.

• Follow up with customers to ensure complete resolution and customer satisfaction.

• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.

• Collaborate with internal teams to deliver a seamless customer experience.

Eligibility Criteria

• Qualification: Any Bachelor's Degree (Mandatory).

• Experience: Freshers to 1 year of experience in Customer Support / Customer Service / Voice Process / BPO.

• Language Requirement (Mandatory):

  • English & Hindi OR

  • English & Telugu

• Excellent verbal communication and customer handling skills.

• Basic computer knowledge.

Salary & Benefits

• In-hand Salary: Up to ₹23,000 per month (based on experience and interview performance).

• Attractive incentives (if applicable).

Work Details

• Role: Customer Support Executive – Voice Process

• Shift: 24x7 Rotational Shifts

• Working Days: 6 Days a Week

• Week Off: Rotational

Skills Required

• Excellent communication skills.

• Strong customer service orientation.

• Good problem-solving and interpersonal skills.

• Ability to multitask and work under pressure.

• Team player with a positive attitude.

Interested candidates who are fluent in English & Hindi or English & Telugu are encouraged to apply.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.