Customer Support Engineer - OEM Quality and Production Support

Customer Support Engineer (OEM Support) Req ID 89663 | Lucknow, India, ZF Commercial Vehicle Control Systems India Limited Job Description About th team : ZF's Commercial Vehicle Solutions (CVS) division helps shaping the future of commercial transportation ecosystems. Our mission is to be the preferred global technology partner for the commercial vehicle industry. CVS Division is supported employees working at 61 locations in 28 countries. What you can look forward to as Customer Support Engineer (OEM Support) : Customer Relationship Management Serve as the primary interface for OEM customers, building strong relationships with quality, production, and procurement teams while representing ZFCVS and ensuring effective communication and escalation of concerns. Quality & Field Issue Management Manage customer complaints and field failures through structured root cause analysis, driving containment, corrective and preventive actions, and ensuring timely closure with customer satisfaction. Production & Supplier Coordination Coordinate with internal functions and suppliers to investigate quality issues, implement corrective actions, and ensure effective resolution across manufacturing locations. OEM Support Activities Support OEMs through regular reviews, line issue resolution, containment actions, monitoring of quality KPIs (PPM, rejections, warranty), and timely reporting. Documentation & Reporting Prepare and maintain quality documentation, including 8D/CAPA reports, customer responses, complaint records, MIS reports, and performance dashboards. Audit & Compliance Support customer and plant audits, ensure compliance with applicable quality standards and customer requirements, and drive continuous improvement initiatives. Your Profile as Customer Support Engineer (OEM Support) : Bachelor’s Degree/Diploma in Mechanical Engineering, Automobile Engineering, Production Engineering, or related field. 4-10- years of experience in automotive OEM customer support, quality, or manufacturing. Experience in handling Tata Motors (TML) or other automotive OEM customers is preferred. Why should you choose ZF Group in India? Innovation and Technology Leadership : ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance. Be part of our ZF team as Customer Support Engineer (OEM Support) and apply now! Contact Priyanka Simhala Experience Level Senior Level