Customer Services Inbound Process

Job Description

Customer Services inbound process

Company: Globiva Services Pvt Ltd

Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad

About the Role

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.

Responsibilities

• Answer inbound customer calls and resolve queries related to banking services and products.

• Provide accurate and timely information while maintaining high service quality.

• Build positive customer relationships by ensuring clear communication in English and regional language.

• Maintain detailed records of customer interactions in the system.

• Escalate unresolved or complex issues to the appropriate department.

• Meet daily/weekly performance metrics like call handling time, resolution, and quality.

• Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

• Graduate (any discipline).

• Freshers or candidates with 0–1 year of customer service/BPO experience.

• Excellent communication skills in English + Hindi

• Basic computer literacy and good typing skills.

• Strong interpersonal and problem-solving abilities.

Job Details

• Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).

• Shift: 24/7 rotational shifts.

• Week Off: 1 rotational weekly off.

• Employment Type: Full-time.

• Industry: Banking / Financial Services.

Why Join Globiva?

• Opportunity to work with leading Indian banks.

• Career growth in the customer service and BPO sector.

• Exposure to both domestic and linguistic customer service.

• Inclusive and performance-driven work environment.

Skills & Requirements

Required Skills

communication

Preferred Skills

sales

Experience

1 - 2 years

Education

Graduation (10 + 2 + 4)

Age Range

22 - 30 years

Languages Required

English, Hindi, Telugu

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1. Inbound Call Center Associate

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