Customer Service Representative

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.

• Resolve customer queries, complaints, and concerns with a customer-first approach.

• Record customer interactions accurately in the system.

• Provide timely and effective solutions while maintaining high service standards.

• Escalate complex issues to the appropriate team whenever required.

• Meet performance metrics such as customer satisfaction, first-call resolution, quality, and productivity.

Job Requirements

• Qualification: HSC (10+2) or Graduation (as per hiring requirement)

• Experience: Freshers and experienced candidates can apply.

• Excellent verbal and written English communication skills.

• Strong problem-solving and customer service skills.

• Basic computer knowledge and typing skills.

• Willingness to work 5 days a week in rotational US shifts with 2 rotational week-offs.

• Candidates should be comfortable handling customer queries and providing accurate information while ensuring a positive customer experience.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 4 years of experience.