Responsibilities
Act as the primary point of contact for customers, drivers, and partners
Handle shipment inquiries, booking updates, and issue resolution
Coordinate with operations and logistics teams for timely deliveries
Maintain accurate records of customer interactions and shipments
Ensure high customer satisfaction through clear and professional communication
Requirements
Strong communication and coordination skills
Basic knowledge of logistics, freight, or transportation (preferred)
Ability to handle multiple queries in a fast-paced environment
Proficiency in MS Office and CRM tools
Customer-focused mindset