కస్టమర్ రిలేషన్షిప్ మేనేజర్

Job Summary:
The Customer Relationship Manager will be responsible for building and maintaining strong relationships with customers, understanding their needs, ensuring customer satisfaction, and supporting business growth through retention, upselling, and cross-selling opportunities.

Key Responsibilities:

• Manage and maintain relationships with existing customers.

• Understand customer requirements and provide appropriate solutions.

• Handle customer queries, complaints, and service issues promptly.

• Ensure high levels of customer satisfaction and retention.

• Coordinate with sales, operations, and support teams to resolve customer concerns.

• Identify opportunities for upselling and cross-selling.

• Maintain accurate customer information and interactions in the CRM system.

• Follow up with customers regularly and gather feedback.

• Prepare customer reports and track key relationship metrics.

• Support the sales team in converting leads and strengthening accounts.

Requirements:

• Bachelor’s degree in Business, Marketing, Management, or a related field.

• 2–5 years of experience in customer relationship management, sales, or customer success.

• Excellent communication and interpersonal skills.

• Strong problem-solving and negotiation abilities.

• Customer-focused and target-oriented approach.

• Good knowledge of CRM software and MS Office/Google Workspace.

• Ability to manage multiple customers and priorities effectively.

Key Skills:
Customer Relationship Management • Communication • Customer Retention • Sales • Negotiation • Problem Solving • CRM Software • Upselling & Cross-selling • Follow-up • Team Coordination

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 5 years of experience.