A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
24,000 - 26,000 /నెల
Star Connect Business Solution Private Limited
4వ బ్లాక్ కోరమంగళ, బెంగళూరు
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 1 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.TIMINGS-10AM TO 7PMJob Requirements:
The minimum qualification for this role is 12th Pass and 0 - 0.6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the General shift.
