Customer Relationship Executive

🚗 Job Title: CRE – Service (Customer Relationship Executive)

📌 Role Overview

Responsible for managing customer relationships in the service department, ensuring smooth communication between customers and workshop, and improving overall service experience and satisfaction

🛠️ Key Responsibilities

1. 📞 Customer Communication

Handle inbound & outbound calls for service-related queries

Remind customers about:

Periodic service due

Free service schedules

Insurance / AMC renewal

Coordinate with service teams

2. 📅 Service Appointment Handling

Book and manage service appointments

Ensure proper scheduling to avoid delays

Share confirmation and follow-up with customers

3. ⭐ Customer Feedback & CSI

Collect feedback after vehicle service

Maintain Customer Satisfaction Index (CSI)

Escalate dissatisfied customer cases to Service Manager

4. 🧾 Complaint Handling

Listen to customer concerns patiently

Provide basic resolutions or escalate issues

Ensure closure and customer satisfaction

5. 🔁 Follow-Ups & Retention

Follow up with customers for:

Pending services

Repeat visits

Bring inactive customers back to the workshop

6. 💰 Sales Support (Service-Based)

Promote:

Extended warranty

Value-added services

Generate leads for service advisors

7. 📊 CRM & Reporting

Update customer details in CRM system

Maintain call logs, feedback reports, and follow-up data

Track daily/monthly targets

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.