కస్టమర్ రిలేషన్షిప్ ఎగ్జిక్యూటివ్

We are looking for a confident, energetic, and customer-focused CRM Executive to manage customer relationships and provide excellent support. Freshers with excellent communication skills and a willingness to learn are welcome to apply.

Key Responsibilities

• Handle customer inquiries via phone, WhatsApp, and other communication channels.

• Build and maintain strong relationships with wholesalers and retailers.

• Understand customer requirements and recommend suitable products.

• Explain product details, fabrics, designs, pricing, and collections confidently.

• Follow up with customers for orders, payments, and repeat business.

• Resolve customer queries professionally and promptly.

• Coordinate with the sales, production, and dispatch teams to ensure smooth order processing.

• Maintain accurate customer records and follow-up schedules.

Required Skills

• Excellent spoken Hindi (mandatory).

• Basic English communication is an added advantage.

• Strong product understanding or the ability to learn quickly.

• Confident and clear communication with customers.

• Positive, active, and energetic personality.

• Good convincing and relationship-building skills.

• Strong listening and problem-solving abilities.

• Basic knowledge of MS Excel and WhatsApp.

Eligibility

• Freshers and experienced candidates are welcome.

• Graduation is preferred but not mandatory for the right candidate.

• Prior experience in customer service, CRM, telesales, or the garment industry is an added advantage.

Preferred Candidate

• Confident while speaking with customers.

• Quick learner with a positive attitude.

• Well-organized and responsible.

• Customer-centric mindset with excellent follow-up skills.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 6+ years Experience.