Customer Relationship Executive

Note: Candidates must be fluent in English and at least two of the following regional languages: Tamil, Telugu, Kannada, or Malayalam. Applications without the required language proficiency may not be considered.

Job Role : Customer Relationship Executive

Location: Ghatkopar, Mumbai (On-site)

Employment Type: Full-Time

About the Role :

Sammmm, a Gen Z-focused beauty and skincare brand, is looking for enthusiastic and customer-centric Customer Relationship Executives to join our team. The ideal candidate should be passionate about beauty, skincare, and makeup, with excellent communication and relationship-building skills.

Key Responsibilities :

• Make order confirmation calls to customers.

• Handle RTO (Return to Origin) and delivery-related customer calls.

• Conduct customer feedback and satisfaction calls.

• Build and maintain strong customer relationships.

• Engage with customers to improve retention and repeat purchases.

• Address customer queries and provide timely support.

• Maintain accurate records of customer interactions.

Eligibility Criteria :

• Female candidates only.

• Excellent verbal communication skills.

• English language proficiency is mandatory.

• Minimum 2 years of relevant experience preferred.

• Freshers with exceptional knowledge and interest in beauty, skincare, and makeup may also be considered.

Preferred Candidate Profile :

• Passionate about beauty, skincare, and cosmetic products.

• Strong customer handling and interpersonal skills.

• Confident, energetic, and customer-focused personality.

• Ability to build rapport and maintain long-term customer relationships.

• Comfortable working in a fast-paced startup/Gen Z brand environment.

• Minimum 2 years of relevant experience preferred.

• Freshers with exceptional knowledge and interest in beauty, skincare, and makeup may also be considered.

Must be fluent in at least two regional languages from the following:

• Tamil

• Telugu

• Kannada

• Malayalam

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.