Hi
Please find below the Job Description for the CRM Executive position.
Kindly review it and let me know if you’re interested or need any clarification.
Job Title: CRM Executive
Job Description:
We are looking for a CRM Executive to manage customer relationships, ensure timely follow-ups, and maintain accurate customer support . The candidate will play a key role in improving customer satisfaction and supporting sales and service teams.
Key Responsibilities:
• Handle customer queries, calls, & handling walking client
• Coordinate with sales and support teams for follow-ups
• Track customer interactions
• Ensure timely resolution of customer issues
• Maintain customer records and documentation in feedback book
• Support customer retention and satisfaction initiatives
Required Skills & Qualifications:
• Graduate in any discipline
• 1–3 years of experience in CRM / customer handling (freshers can apply)
• Good communication skills (verbal & written)
• Knowledge of CRM tools (Salesforce, or similar preferred)
• Basic computer knowledge
• Customer-oriented and detail-focused approach
Preferred Skills:
• Problem-solving ability
• Ability to work in a team
• Time management skills
Thanks.