A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
15,000 - 27,000 /నెల*
Nebula Infraspace Private Limited
గోటా, అహ్మదాబాద్
₹2,000 incentives included
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 6 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Position: Customer Relationship Executive (CRE)
Key Responsibilities:
• Build and maintain positive relationships with customers.
• Handle customer inquiries, complaints, and service requests professionally.
• Follow up with customers after sales or services to ensure satisfaction.
• Maintain accurate customer records in CRM software.
• Coordinate with sales and other departments to resolve customer issues.
• Inform customers about new products, services, and promotional offers.
• Collect customer feedback and suggest improvements.
• Achieve customer satisfaction and retention targets.
Required Skills
• Excellent verbal and written communication.
• Strong interpersonal and relationship-building skills.
• Problem-solving and conflict-resolution abilities.
• Active listening and empathy.
• Time management and organizational skills.
• Basic computer knowledge and familiarity with CRM software.
• Ability to work under pressure and handle multiple customers.
Qualifications
• Bachelor’s degree (preferred, depending on the employer).
• Experience in customer service, sales, or client relations is an advantage.
• Knowledge of Microsoft Office and CRM tools.
