Customer Interaction: Greet showroom visitors, manage inbound/outbound calls, and provide professional, polite service.
Sales & Service Coordination: Assist with test drives, coordinate service appointments, follow up on vehicle deliveries, and liaise with sales/service teams.
Customer Data & Reporting
Update customer info in CRM, track interactions, analyze feedback, and generate reports on satisfaction
Complaint Management: Act as the first point of contact for complaints, track issues, ensure resolution, and conduct lost case analysis.
Customer Retention: Support loyalty programs, build strong relationships, and ensure a positive, shareable experience.
Product Knowledge: Stay updated on vehicle features, accessories, and promotions to better assist customers.