కస్టమర్ రిలేషన్షిప్ ఎగ్జిక్యూటివ్

Job Description: Customer Support Executive

Job Title: Customer Support Executive
Department: Customer Service
Job Type: Full-Time

Job Summary

We are looking for a friendly, customer-focused Customer Support Executive to assist customers with their questions, resolve issues, and provide excellent service. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer queries professionally.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.

• Provide accurate information about products and services.

• Resolve customer complaints and troubleshoot problems.

• Maintain customer records and update information in the system.

• Follow up with customers to ensure their issues are resolved.

• Escalate complex issues to the appropriate department.

• Maintain customer satisfaction and build positive relationships.

• Meet customer service quality and performance targets.

Required Skills and Qualifications

• Good verbal and written communication skills.

• Strong problem-solving and listening abilities.

• Basic computer knowledge and typing skills.

• Patience, empathy, and a customer-friendly attitude.

• Ability to work independently and as part of a team.

• Prior customer support experience is preferred but not always required.

Education

• High school diploma or graduation, depending on company requirements.

Experience

• Freshers and experienced candidates may apply, depending on the role.

Work Environment

• Office-based, remote, or hybrid, depending on company requirements.

• It is a Both కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 1 years of experience.