Roles & Responsibilities: -
Actively engage with customers to understand their needs, preferences, and challenges.
Build and maintain strong relationships with customers to foster loyalty and trust.
Proactively address customer issues and concerns to ensure satisfaction.
Analyse customer data and trends to identify areas for improvement and opportunities for retention.
Develop and implement retention strategies and initiatives to reduce churn and increase customer lifetime value.
Communicate with customers via various channels (e.g., phone, email, in-person) to address inquiries, resolve issues, and build relationships.
Prepare and present reports on customer behaviour and retention performance.
Communicate with customers via various channels (e.g., phone, email, in-person) to address inquiries, resolve issues, and build relationships.