Roles & Responsibilities:-
· Actively engage with customers to understand their needs, preferences, and challenges.
· Build and maintain strong relationships with customers to foster loyalty and trust.
· Proactively address customer issues and concerns to ensure satisfaction.
Analyse customer data and trends to identify areas for improvement and opportunities for retention.
· Develop and implement retention strategies and initiatives to reduce churn and increase customer lifetime value
Communicate with customers via various channels (e.g., phone, email, in-person) to address inquiries, resolve issues, and build relationships.
Prepare and present reports on customer behaviour and retention performance.
· Communicate with customers via various channels (e.g., phone, email, in-person) to address inquiries, resolve issues, and build relationships.