• Manage customer relationships and ensure customer satisfaction.
• Handle inbound and outbound calls.
• Manage customer queries and escalations.
• Conduct follow-up calls.
• Coordinate with internal teams.
• Maintain customer records and feedback.
Requirements:
• Excellent communication skills.
• Good command of English.
• Professional personality and a pleasant attitude.
• Basic computer knowledge.
• Ability to handle customers under pressure.
• Marathi and Gujarati language skills will be an advantage.
• Experience in customer service, telesales or customer handling is preferred.