Location: Bangalore, Karnataka
Employment Type: Full-Time
Industry: Construction Equipment / Heavy Machinery
Experience: 1–5 years (experience in construction, industrial equipment, or B2B sales preferred)
Working Hours: Day Shift (Monday to Saturday)
Customer Interaction & Relationship Management:
Serve as the primary point of contact for customers, addressing inquiries and providing product information.
Maintain and nurture long-term relationships with clients to ensure repeat business.
Sales Support:
Assist the sales team in lead qualification and follow-up.
Invoice & Documentation Management:
Prepare and manage invoices, ensuring accuracy and timely dispatch to clients.
Maintain records of transactions and support documentation for audits.
Customer Feedback & Issue Resolution:
Collect and analyze customer feedback to improve service quality.
Address and resolve client complaints promptly, adhering to company policies.
Reporting & Coordination:
Generate regular reports on customer interactions, sales support activities, and invoice statuses.
Collaborate with the logistics and finance teams to streamline operations.
Education:
Bachelor’s degree in Business Administration, Commerce, or a related field.
Experience:
1–5 years in customer support, sales coordination, or related roles within the construction or heavy machinery industry.
Technical Skills:
Proficiency in MS Office Suite (Word, Excel, Outlook).
Familiarity with CRM software and invoicing systems.