కస్టమర్ రిలేషన్షిప్ అసోసియేట్

About the Role:

We are seeking a Customer Care Executive to join our logistics team. You will be the first point of contact for our customers, ensuring smooth communication and resolution of shipment-related issues.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly.

• Track shipments and provide accurate updates to customers.

• Resolve issues related to delays, returns, and claims.

• Coordinate with internal teams (operations, dispatch, accounts) for problem resolution.

• Maintain records of customer interactions and feedback.

• Escalate complex issues to management when necessary.

• Help improve customer service processes.

Qualifications & Skills:

• 0-3 year experience in customer service, preferably in logistics or e-commerce.

• Excellent communication skills in Hindi and English.

• Strong problem-solving skills and attention to detail.

• Ability to multitask and work under pressure.

• Familiarity with MS Office and CRM or logistics tracking tools.

• Positive attitude and team player.

Education:

• 12th Pass

What We Offer:

• Competitive salary + performance incentives

• Friendly and collaborative work environment

• Opportunity to grow in a fast-paced logistics company

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 3 years of experience.