కస్టమర్ రిలేషన్షిప్ అసోసియేట్

Job Description

Job Title: Customer Support Executive / Customer Relations Associate

Location: Whitefield

Experience Required:

• Overall: 2-3 years total experience

• Mandatory: Minimum 1.5 years in Customer Service or Customer Support

• We are looking for only female candidates for this role.

Key Responsibilities:

• Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support).

• Ensure first contact resolution and customer satisfaction.

• Maintain accurate records of interactions in the CRM system.

• Proactively identify customer needs and provide appropriate solutions.

• Escalate complex issues to relevant departments with proper documentation.

• Contribute towards process improvement and knowledge sharing within the team.

• Prepare and maintain daily/weekly Excel reports as required.

Key Requirements:

• Domain expertise in customer service processes and systems.

• Excellent English communication skills, both verbal and written.

• Strong vocabulary, articulation, and comprehension.

• Experience in voice and non-voice support (email).

• Proficiency in MS Excel for basic reporting and data management.

• Strong problem-solving attitude with attention to detail.

• Flexible to work in rotational shifts.

Preferred Attributes:

• Exposure to CRM tools (e.g., Zoho Desk).

• Experience in handling both B2C and B2B customers.

• Quick learner with adaptability to changing business needs.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 6 years of experience.