A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
15,000 - 30,000 /నెల
Coppergate
సెక్టర్-4 వాశి, నవీ ముంబై
కస్టమర్ మద్దతు / టెలికాలర్ లో 6 - 48 నెలలు అనుభవం
ఫుల్ టైమ్
We are looking for a customer service adviser to join our team icici lombard and kotak bank he role offers In Hand Salary and involves managing customer calls, delivering outstanding customer service related to bpo kpoJoin us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this ro
