కస్టమర్ రిలేషన్షిప్ అసోసియేట్

We are looking for a Customer Relationship Associate to join our team at Confab Mentoring Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to consultancy. The role offers ₹15000 - ₹15000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the rotational shift.

The Sales Manager Is Responsible For Converting Qualified Prospects Into Customers By Delivering A Refined, Luxury-Grade Buying Experience. The Role Focuses On Understanding Customer Requirements, Conducting Premium Presentations And Site Tours, Nurturing Relationships, Managing Negotiations, And Guiding Clients Seamlessly From Inquiry To Booking. ...

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.