Customer Care Service

ABOUT JOB ROLE:

We are looking for a dedicated Client Servicing Executive for our organization. The ideal applicant will be enthusiastic in communicating with clients and customers and will have a plethora of ideas for developing effective tactics.

REQUIREMENTS:

• Strong desire to learn

• Creative approach towards problem-solving

• Excellent verbal and written communication skills

• Staying updated with recent trends happening in the startup industry

• Good MS excel knowledge and ability to handle stress well.

JOB ROLE AND RESPONSIBILITIES

• Should be pleasant and empathetic while they’re Managing Enterprise clients.

• Resolve client complaints via phone, email, whatsapp.

• Possess great listening skills and patience

• Possess excellent telephone etiquette.

• Build sustainable relationships of trust through open and interactive communication.

• Follow up with client and their complaints; ensuring that customer’s requests are attended Accordingly and keep records of client interactions.

• Collect prompt and accurate feedback from client and take ownership of client issues.

• Retaining existing clients, delighting them and making them company's brand ambassadors.

• Escalate unresolved issues to the appropriate internal teams and follow up proactively.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 5 years of experience.