We are looking for a Service Coordinator to join our team at Apple Energy Private Limited to handle customer calls, provide exceptional customer support and resolve queries. The role offers an attractive in-hand salary of ₹15000 - ₹22000 and opportunities for growth.
Responsibilities:
• Handle customer queries and complaints through calls & emails.
• Assign service engineers for repairs and track job status.
• Prepare quotations, arrange required spare parts, and generate invoices.
• Follow up with customers for payment collection.
• Maintain service records and support after-sales service process.
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 3 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary.