కస్టమర్ కేర్ రిప్రజెంటేటివ్

Patient Support Specialist

Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103

Job Type: Full-Time

Experience Required

• Minimum 6 months of experience in healthcare BPO or similar domain

Key Skills & Requirements

• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy

• English Proficiency: B1H level or higher (excellent verbal and written communication skills)

• Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)

• Strong attention to detail and ability to work in a fast-paced environment

• Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities

• Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases

• Provide accurate information while maintaining professionalism and empathy

• Ensure all data entry and updates are accurate and timely

• Collaborate with cross-functional teams to resolve customer concerns

• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)

Additional Details

• Shift Timings: Night Shift (Rotational)

• Week Off: Rotational

• Work Environment: Work from Office

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.