Key Responsibilities
Call Management: Efficiently handle incoming and outgoing customer calls in a professional and polite manner.
Issue Resolution: Respond to customer inquiries, complaints, and concerns with a proactive, problem-solving mindset.
Team Collaboration: Work closely with team members and escalate complex problems to the relevant department when needed.
Education: Minimum qualification of [ 12th Pass / Graduate].
Experience: [ Freshers to 5 years of experience] in a customer-facing or call center role is preferred.