We are looking for a Customer Care Representative to handle customer interactions through calls, chat, and email. The candidate should be customer-focused, have good communication skills, and be able to resolve queries efficiently.
Key Responsibilities
Handle inbound and outbound customer calls professionally
Respond to customer queries via chat and email
Resolve complaints and provide appropriate solutions
Maintain records of customer interactions in CRM/software
Follow up with customers to ensure issue resolution
Meet daily/weekly performance targets
Skills Required
Good communication skills (Hindi & English)
Basic computer knowledge (MS Excel, CRM tools)
Problem-solving and customer handling skills
Ability to work in rotational shifts (if required)
Active listening and patience