Customer Care Representative

Job Description – Semi-Voice Process (Customer Support)

Role Overview

We are hiring Customer Support Executives for a Semi-Voice Process to handle customer interactions through calls, chats, and emails. The role focuses on providing accurate information, resolving customer queries, and ensuring high customer satisfaction.

________________________________________

Key Responsibilities

- Handle incoming customer calls, chats, and emails in a timely and professional manner

- Identify and assess customer needs, clarify information, and provide suitable solutions

- Resolve customer complaints effectively and escalate to the Customer Support Head when required

- Build strong and sustainable customer relationships through clear and open communication

- Maintain detailed records of all customer interactions and share with concerned teams when necessary

________________________________________

- Languages Mandatory: Fluent in English & Hindi

________________________________________

Salary & Benefits

Salary up to ₹17,000 to ₹23,000 in hand for experienced candidates

Attractive incentives applicable

________________________________________

Work Details

Process: Semi-Voice

Working Days: 6 days a week

Weekly Off: 1 rotational off

Cab Facility: Not provided

Work Location: HSR Layout, Bengaluru

_____________________________

For more details contact

HR Chandrakala

📞 9844278650

📧 Chandrakala.dhrs@gmail.com

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.