కస్టమర్ కేర్ రిప్రజెంటేటివ్

Job Description – Escalation Desk Executive

Location: Silk Board, Bengaluru

Department: Customer Support / Escalation Desk

Salary: Up to ₹39,000 per month + CTC (as per experience and company norms)

Shift: 8am -8 pm ( 9-hour shift )

Week Off: 6days working ,1 Rotational off

Key Responsibilities

• Handle customer escalations and resolve complex customer queries.

• Manage customer complaints and ensure timely resolution within defined SLAs.

• Communicate professionally with customers and internal teams to address concerns.

• Investigate customer issues, identify root causes, and coordinate with relevant departments.

• Maintain accurate records of escalations, customer interactions, and resolutions.

• Follow escalation management procedures and ensure customer satisfaction.

• Identify recurring issues and share feedback to improve service quality.

• Meet performance targets related to resolution time, quality, and customer satisfaction.

Required Skills and Qualifications

• Prior experience in an Escalation Desk or escalation management role is mandatory.

• Excellent verbal and written communication skills in English.

• Good problem-solving, analytical, and decision-making abilities.

Interested candidates can contact HR Ramya -9343943344

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 3 years of experience.