Roles and Responsibilities
Handle customer queries through email and provide accurate resolutions.
Respond to customer concerns professionally and within the defined turnaround time.
Understand customer issues and provide appropriate solutions according to company guidelines.
Maintain proper records of customer interactions.
Meet quality, productivity, and customer satisfaction targets.
Candidate Requirements:
Proficiency in English and at least one regional language.
Basic computer knowledge and email-handling skills.
Willingness to work rotational day shifts and rotational weekly offs.