కస్టమర్ కేర్ మేనేజర్

Job Roles & Responsibilities :-

Here's a more detailed breakdown of the key points:

Customer Focus & Satisfaction:

Proactive Communication:

Keeping customers informed about their order progression, including material availability, payment collection, and project updates.

Issue Resolution:

Addressing customer queries and complaints effectively and efficiently, ensuring timely and satisfactory resolutions.

Customer Onboarding:

Helping new clients navigate the process and ensure a smooth onboarding experience.

Understanding Customer Needs:

Identifying and assessing customer needs to achieve the highest level of satisfaction.

Building Relationships:

Establishing and maintaining strong relationships with customers to foster trust and loyalty.

Operational Responsibilities:

Handling Multiple Accounts:

Managing a portfolio of customer accounts and ensuring timely communication and support.

Team Collaboration:

Working effectively with cross-functional teams within SolarSquare to resolve customer concerns.

Process Improvement:

Identifying areas for improvement in internal processes based on customer feedback.

Data Analysis:

Working on backend tasks, analyzing customer feedback, and generating reports as needed.

Time Management:

Effectively managing time and prioritizing tasks to ensure timely completion of responsibilities.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 4 years of experience.