A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
14,000 - 16,000 /నెల
Imarque Solutions Private Limited
తేనాంపేట్, చెన్నై
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 3 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Provide customer support in the Malayalam language, addressing inquiries and resolving issues in a timely and efficient manner
Analyze customer feedback and identify areas for improvement to enhance the overall customer experience
Collaborate with cross-functional teams to ensure consistent and high-quality customer service
Maintain detailed records of customer interactions and document resolutions
Continuously learn and stay updated on product features and updates to provide accurate and relevant information to customers
Proficiency in the Malayalam language
Strong customer service skills with the ability to handle customer inquiries and complaints effectively
Excellent problem-solving and analytical skills to identify and resolve customer issues
Ability to work in a fast-paced environment and multitask effectively
Good understanding of customer support best practices and techniques
Familiarity with customer relationship management (CRM) tools and software
