Customer Care Executive

Job Title: Telecaller / Service Coordinator – AC Service Company

Location: Mumbai

Job Type: Full-time

Job Summary

We are looking for a Telecaller / Service Coordinator to manage customer calls, service follow-ups, and technician scheduling for our AC service business. The candidate should have good communication skills, basic computer knowledge, and the ability to coordinate efficiently with customers and technicians.

Responsibilities

• Call customers for AC service follow-up and feedback

• Schedule and confirm technician appointments

• Handle incoming customer inquiries and complaints

• Coordinate with technicians regarding daily service visits

• Maintain customer records and update service status

• Send reminders and updates through calls and WhatsApp

• Ensure timely closure of service requests

• Maintain professionalism and customer satisfaction

Requirements

• Good communication skills in Hindi and English

• Basic knowledge of Excel, WhatsApp, and computer operations

• Ability to handle customer conversations politely

• Good coordination and follow-up skills

• Experience in customer service or telecalling preferred

• Experience in AC/appliance service industry is a plus

Working Hours

• 10:00 AM to 7:00 PM (adjustable as per company requirements)

Salary

• Based on experience and communication skills

Preferred Skills

• Customer handling

• Service scheduling

• Multitasking

• Team coordination

• Basic CRM/software handling

Additional Information

• Female candidates preferred (optional)

• Immediate joining preferred

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 6+ years Experience.