కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Customer Support Executive – Razorpay Process

Location:

On-site – [Office Location based on allocation]

Process:

Razorpay

Employment Type:

Full-time

Shift & Working Days:

• Shift: 8 AM – 8 PM (Any 9 hours)

• 6 working days with 1 rotational weekly off

Experience Required:

• Freshers & Experienced candidates welcome

• 1+ year relevant experience preferred for higher CTC

Educational Qualification:

• 12th Pass / Graduate (Any Stream)

Required Skills & Competencies:

• Excellent verbal and written communication in English & Hindi

• Strong customer handling and problem-solving abilities

• Basic computer literacy (MS Office, typing, navigation, CRM tools)

• Ability to multitask in a high-volume environment

• Interpersonal skills and professional attitude

Nice-to-Have Skills:

• Experience in fintech or BPO customer support

• Familiarity with payment platforms and financial transactions

Roles & Responsibilities:

• Handle inbound and outbound queries for Razorpay services

• Provide clear, accurate, and timely information to customers

• Maintain CRM or tracking systems with customer interactions

• Escalate unresolved issues to the relevant department

• Follow process guidelines and quality standards

• Support the team in achieving daily and weekly targets

• Ensure compliance with company policies and KYC norms

Hiring Need:

Immediate

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 3 years of experience.