Handle inbound and outbound customer calls professionally.
Understand customer queries and provide accurate information.
Assist customers with banking, loan, and EMI-related queries.
Explain process details, eligibility, documentation, and service-related information.
Resolve customer concerns or coordinate with the concerned team for resolution.
Maintain accurate records of customer interactions.
Update customer details and call information in the system.
Follow up with customers regarding service-related requests when required.
Maintain professional communication and ensure a good customer experience.