Customer Care Executive

Job Overview

We are looking for enthusiastic and customer-focused Voice Process Executives to join our team. The ideal candidate should be fluent in both English and Hindi and possess excellent communication skills to handle customer interactions effectively.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Resolve customer queries and concerns efficiently.

• Provide accurate information regarding products and services.

• Maintain high-quality customer service standards.

• Document customer interactions and update records accurately.

• Meet daily productivity and performance targets.

• Follow company policies and process guidelines.

Required Skills

• Fluent communication in English and Hindi.

• Strong verbal communication and listening skills.

• Basic computer knowledge and typing proficiency.

• Ability to handle customer conversations professionally.

• Good problem-solving and interpersonal skills.

Eligibility Criteria

• Graduates and Undergraduates can apply.

• Freshers are welcome.

• Candidates with 6 months or more experience in any BPO domain will be preferred.

Job Details

• Role: Voice Process Executive – L2

• Location: Electronic City, Bangalore

• Salary: ₹24,000 CTC per month (₹19,000 Take Home)

• Working Days: 6 Days a Week

• Week Off: 1 Rotational Off

• Shift Timings:8:00 AM – 5:00 PM

• 9:00 AM – 6:00 PM

• 10:00 AM – 7:00 PM

• Login Hours: 9 Hours

• Typing Requirement: 30 WPM with 90% Accuracy

• Versant Score Requirement: 4+

• Joining: Immediate Joiners Preferred

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.