Customer Care Executive

Role Overview:

We are hiring enthusiastic and customer-focused professionals for the Voice Process. This is a full-time, on-site opportunity for candidates who enjoy interacting with customers and providing quality support.

As a Customer Support Executive, you will be responsible for handling customer queries, providing accurate information, maintaining records, and ensuring a positive customer experience while supporting one of India's leading e-commerce brands.

Eligibility Criteria:

• Minimum Education: 12th Pass or Above
• Minimum 1 Year of Experience in any field/domain
• Strong verbal communication skills in English and Hindi
• Comfortable working in rotational shifts
• Immediate joiners will be preferred
• Age: 18–28 Years

Key Responsibilities:

• Handle customer queries and concerns through calls in a professional manner.
• Provide accurate information and appropriate assistance to customers.
• Ensure timely resolution of customer issues.
• Maintain records of customer interactions and update system information.
• Follow company policies, quality standards, and operational guidelines.
• Coordinate with internal teams for query resolution and support.
• Deliver a positive and satisfactory customer experience.

Interview Process (Online):

HR Screening Round

Versant Test (Level 5 Mandatory)

Operations Round

Client Round (Final Selection)

Required Skills:

• Customer Support Skills
• Good Communication Skills
• Active Listening Ability
• Problem-Solving Skills
• Basic Computer Knowledge
• Professional Attitude

Preferred Skills:

• Prior BPO or Customer Service Experience

Experience:

• 0–2 Years

Education:

• 12th Pass and Above

Languages Required:

• English
• Hindi

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 5 years of experience.