కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Job Overview

We are an established IT Integration company with a 14-year track record of business excellence. We are looking for a proactive and result-oriented Customer Care Executive to manage and nurture our existing client base. The ideal candidate will be responsible for providing post-sales support, managing repeat orders, and executing outbound engagement campaigns to identify additional IT infrastructure and consumer hardware requirements from our active B2B and B2C clients

Key Responsibilities

> Client Relationship Management: Maintain regular communication with existing B2B and B2C clients to ensure high satisfaction, address feedback, and build long-term corporate and retail relationships.

> Outbound Engagement: Make proactive outbound calls to current customers to understand their ongoing needs, check product performance, and uncover additional IT requirements.

> Repeat Order Management: Efficiently handle incoming and recurring customer requests for IT hardware updates, upgrades, and software renewals.

> Cross-Functional Coordination: Coordinate closely with inside sales, technical teams, and distributors to ensure quick resolution of client issues and timely delivery of repeat orders.

> CRM & Documentation: Maintain detailed customer interaction logs, track renewal timelines, and update the internal CRM system accurately.

Role Requirements

> Education: Graduate in Business Administration, Marketing, IT, Commerce, or a related field.

> Experience: 0 to 3 years of experience in customer support, relationship management, or outbound account management—ideally within the IT hardware, distribution, consumer retail, or system integration sector.

> Skills: Exceptional verbal communication, relationship-building skills, and a professional telephonic etiquette for outbound calls.

> Location: Must reside in Navi Mumbai for regular commuting convenience.

> Notice Period: Immediate joiners or those who can join within a maximum of 2 weeks after receiving the offer letter are preferred.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 3 years of experience.